The On-Demand Call Center is an innovation that will change the current
call centre setup (infrastructure). The product has potential of eliminating
entire hardware and real-estate investment needed currently.
The PSTN lines can be completely replaced by enabling virtual calling.
Once this is achieved, the entire staff can work-from-home (anywhere),
reducing huge real-estate cost.
With this enterprise-class solution, Consumers will be able to contact
agents from almost anywhere across the globe, via phone, the web, or
The application also provides real-time reporting feature to monitor
agent productivity and call center operational performance.