Product Development ( Telecom ) | Download

The Client

The Client was a startup wanting to develop a Virtual Call Center solution and Virtual PBX for business users using cloud based communication platforms that will eliminate any hardware or software installation at their customer site.

Product Offerings

The On-Demand Call Center is an innovation that will change the current call centre setup (infrastructure). The product has potential of eliminating entire hardware and real-estate investment needed currently.

The PSTN lines can be completely replaced by enabling virtual calling. Once this is achieved, the entire staff can work-from-home (anywhere), reducing huge real-estate cost.

With this enterprise-class solution, Consumers will be able to contact agents from almost anywhere across the globe, via phone, the web, or voicemail.

The application also provides real-time reporting feature to monitor agent productivity and call center operational performance.

Technologies Used

Tools

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