The Client

The client is a North American ISV based in Boston, Massachusetts. The client’s product was gaining acceptance as a leading solution for Employee Performance Management and Learning Management solution; mostly used by small sized organizations (less than 100 employees). The product was developed by the client's captive product development team on the Microsoft platform using Visual Basic.

The Challenges

  • With the existing architecture and client/server model, client was unable to tap larger players of fast booming call center business.
  • High maintenance required for each application instance (installed across call centers) was turning off prospects.
  • Most importantly, handling humungous data and ETL (Extract-Transform-Load) operations were impossible to achieve.

Technologies Used

Tools

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