The client is one of the leading providers of Virtual Call Center solutions and Virtual PBX for business users using cloud based communication platforms requiring no additional hardware or software installation at customer site.
The virtual call center application provides an enterprise-class, business-presence enabled call center at a great value. Call center agents simply need a browser and a landline or a mobile phone. Consumers can contact the agents from almost anywhere across the globe, via phone, the web, or voicemail. The application also provides real-time reporting feature to monitor agent productivity and call center operational performance.